Shipping Policy

This Shipping Policy applies to all orders placed within the United Kingdom . By ordering from COTE LUXE, you agree to the shipping terms outlined below.

Order Handling & Processing Time

Order Cut-Off Time: 4:00 PM(GMT-08:00) Pacific Standard Time (Los Angeles)
Handling Time: 1–3 Business Days (Mon–Fri)
Transit Time: 7–15 Business Days (Mon–Fri)

Estimated Total Delivery Time:
8 to 18 Business Days, depending on your location.

Shipping Carriers

We use trusted carriers including USPS, UPS, DHL, and OSM to ensure reliable delivery.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email to monitor your parcel’s delivery progress.

SHIPPING COST

We offer the following shipping rates within the United States:

£10 for orders under 1 kg.
£15 Flat Rate for orders over 1 kg.

Shipping charges will be calculated automatically based on the weight of your order at checkout.

Shipping Methods

We primarily use FedEx for all standard shipping within the United States.

If you need faster delivery, we can ship your order via DHL Express upon request. Please note that DHL charges are higher, and additional fees will apply for expedited shipping.

Wrong or Incomplete Address

If the shipping address is incorrect and the package is returned, you will be responsible for the re-shipping cost. Please ensure your address is accurate at checkout.

Change of Address

If you need to change your delivery address, contact us before dispatch at:

Once the order is in transit, the address cannot be changed.

Order Cancellations

Cancellations are allowed before dispatch. If your order has already shipped, please refer to our [Refund Policy].

Damaged Packages

If your parcel arrives damaged:

Refuse delivery and notify us immediately
If accepted, contact customer service for further instructions
Incorrect Contact Information

Please ensure that your email address and phone number are entered correctly at checkout. We are not responsible for communication issues or delivery delays caused by incorrect or missing contact details provided by the customer.

The customer is fully responsible for providing accurate information.

Sales Tax

Applicable sales tax is included in the product price and shipping rate where required by law.

Trade name: Côte Luxe

Our Chat Support:24/7

Business Hours:9:00 AM to 4:00 PM

Email: info@coteluxe.shop

Physical address: Côte Luxe, 77 New Cavendish Street, London, W1W 6XB, United Kingdom