Refund Policy

Last Updated: June 14, 2025

At COTE LUXE, your satisfaction is our priority. If something isn't right with your order, we’re here to help. Please review our refund policy below to understand how we handle returns and refunds.

What Qualifies for a Refund?

We offer full refunds on products that meet the following conditions:

The item is returned within 30 days of delivery.
The product is unused, undamaged, and in its original packaging with all tags and accessories.
The return was not due to customer error (e.g., wrong item ordered, incorrect address provided).

⚠️ Note: Shipping charges are non-refundable, except in cases where the product arrived damaged, defective, or was shipped in error by us.

💳 Refund Method

All approved refunds will be issued to your original method of payment, whether it's a credit card, debit card, PayPal, or another payment option.

⏱ Refund Timeline

After we receive and inspect your returned item, refunds are processed within 30 business days.
If you haven’t received your refund after 15 business days, please reach out to us at info@coteluxe.shop and we’ll assist you immediately.

🛠 Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect:

Email us at info@coteluxe.shop within 48 hours of delivery.
Please include your order number and clear photos of the issue.
We will offer you a replacement, exchange, or a full refund, including return shipping costs.

❌ Order Cancellations

Orders canceled before dispatch are eligible for a full refund, processed within 7–10 business days.
If your order has already shipped, please wait for it to arrive and follow the return process instead.

If you have any questions or need further support, don’t hesitate to contact our customer care team at:
📧 info@coteluxe.shop

We're here to make sure your shopping experience is smooth, secure, and satisfying.

Trade name: Côte Luxe

Our Support: 24/7

Business Hours: 9:00 AM to 4:00 PM

Business Mail: info@coteluxe.shop

Business Address: Côte Luxe, 77 New Cavendish Street, London, W1W 6XB, United Kingdom