Return Policy

 Return Policy
Last Updated: June 14, 2025

At COTE LUXE, we want you to be fully satisfied with your purchase. If for any reason you're not, we gladly accept returns under the conditions below:

Return Rules Summary

  • Returns accepted within 30 days of delivery

  • Refund processing time
  •  15 days

  • Customer pays return shipping (unless item is defective or our error)

  • No restocking fee

  • Final sale items are not eligible for return

 Return Eligibility

  • Items must be unused, in original condition, with tags and packaging intact

  • Personalized or custom-made items may not be eligible – refer to product page for details

 Do You Accept Exchanges?

  • We do not offer direct exchanges

  • You may return the item and place a new order

 How to Return an Item

  1. Contact Us
    Email: info@coteluxe.shop
    Live Chat: Click the chat bubble at the bottom left of our website

  2. Get Return Authorization
    We will send you a return authorization number and shipping instructions

  3. Ship the Item
    Send the item back as instructed
    (Return shipping is the customer’s responsibility unless the product is defective or a fulfillment error occurred)

    Trade name: Côte Luxe

    Our Chat Support:24/7

    Business Hours:9:00 AM to 4:00 PM

    Email: info@coteluxe.shop

    Physical address: Côte Luxe, 77 New Cavendish Street, London, W1W 6XB, United Kingdom